A Department of Homeland Security Emeritus Center of Excellence led by the University of Maryland

A consortium of researchers dedicated to improving the understanding of the human causes and consequences of terrorism

JOB OPPORTUNITY: IT Student Assistant - Desktop Support


JOB OPPORTUNITY: IT Student Assistant - Desktop Support

Position Announcement: IT Student Assistant - Desktop Support

October 2, 2013


START is now hiring an undergraduate freshman or sophomore for a paid IT Undergraduate Student Assistant (ITSA) for the Fall 2013 and Spring 2014. START, The National Consortium for the Study of Terrorism and Responses to Terrorism is a U.S. Department of Homeland Security Center of Excellence based at the University of Maryland. Approximately 40 full-time and part-time employees currently work at START’s offices at the University of Maryland. In addition START maintains around 65 computers for interns and visiting scholars.

For more information, visit our website at www.start.umd.edu

JOB SUMMARY: The ITSA works within the IT Team under the supervision of the IT Program Manager to provide the center with desktop support .


  1. Assist the IT Program Manager with all desktop support and network infrastructure activities. This includes hardware diagnostics and software installs and troubleshooting.
  2. Assist in testing all necessary changes to current IT infrastructure.
  3. Assist in developing technical documentation for office staff on their usage of the available technologies (both hardware and software).

COMPENSATION: Commensurate with experience.

MINIMUM QUALIFICATIONS: Currently pursuing a bachelor degree in engineering, computer engineering, computer science or related field.


  • Excellent oral and written communication skills.
  • Demonstrable working knowledge of MS windows platform. Win 7, MS Office and general networking connectivity.
  • Ability to commit no less than 10 hrs per week to work on-site from October 1, 2013 through May 31, 2014. This position is open to current undergraduate freshman and sophomore students only.


  • Previous experience with IT HelpDesk and providing desktop support.
  • Experience working in a university setting, especially at the University of Maryland.
  • Familiarity with START and interest and knowledge in the subject area of social sciences, terrorism studies or homeland security.
  • High level of attention to detail and ability to work well with all of START’s customers, including DHS, university professors and departments, research center directors, researchers, students, etc.

TO APPLY: Email a cover letter, unofficial transcripts, resume and contact information for two references (at least one technical) to Eamon Diab at ediab@start.umd.edu use the subject line “START ITSA Position - Desktop Support”. Be sure to mention the specific skills and experience that make you an ideal candidate. For best consideration, apply by November 15, 2013. Applications will be accepted on a rolling basis.