A Department of Homeland Security Center of Excellence led by the University of Maryland

Crisis Communication

Crisis Communication

Project Title Investigators Project Period
Social Identity and Perceptions of Counterterrorism Demis Glasford July, 2012 to December, 2017
Computational Modeling of Grievances and Political Instability Through Global Media Gary LaFree September, 2014 to September, 2017
School Emergency Public Information and Warning/Information Sharing Brooke Liu, Holly Roberts October, 2015 to September, 2016
Understanding Tornado Warnings, False Alarms, and Complacency, and Proposing Theory-Directed Solutions for Effective Warnings Michael Egnoto, Brooke Liu October, 2015 to September, 2016
Comprehensive Testing of Imminent Threat Public Messages for Mobile Devices (MDP) Brooke Liu, Hamilton Bean, Marcus Boyd, Michele Wood June, 2012 to June, 2015
Social Media Use during Disasters Brooke Liu July, 2012 to October, 2013
Training in Risk and Crisis Communication (TRACC) Brooke Liu, Elizabeth Petrun Sayers, Katherine Worboys Izsak August, 2011 to October, 2013
Building Community Resilience through Public Involvement: The Extended Community Assessment of Resilience Tool (CART-E) Betty Pfefferbaum June, 2008 to December, 2011
Preparedness for Catastrophic Events Dennis Mileti, Hamilton Bean, Kathleen Smarick, Monica Schoch-Spana, Paul Harwood November, 2008 to November, 2010
Modeling and Simulation of Public Response to Threat and Attacks Dennis Mileti June, 2005 to June, 2009
Communicating Risk of Mass Casualty Terrorism in Diverse Communities Elaine Vaughan May, 2005 to May, 2009
Effective Organizational Communication During Crises: Learning from the 2001 Anthrax Attacks Caron Chess May, 2005 to May, 2009
Best Practices for Preparing Communities: Citizen Engagement in Public Health Planning Monica Schoch-Spana May, 2005 to May, 2008
Project Title Publication Date START Authors Publication Type
Beyond Image Repair: Suggestions for Crisis Communication Theory Development September 2014 Liu, Brooke; Fraustino, Julia Journal Article
Communicating Crisis Uncertainty: A Review of the Knowledge Gaps April 2016 Liu, Brooke Journal Article
Disaster Warnings in Your Pocket: How Audiences Interpret Mobile Alerts for an Unfamiliar Hazard March 2016 Liu, Brooke; Mileti, Dennis; Bean, Hamilton; Sutton, Jeanette; Wood, Michele Journal Article
Evidence-Based Guidance for Public Risk Communication and Education September 2006 Mileti, Dennis Research Brief
Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory October 2007 Chess, Caron Journal Article
False Alarms, Real Challenges - One University's Communication Response to the 2001 Anthrax Crisis June 2006 Chess, Caron Journal Article
How Disaster Information Form, Source, Type, and Prior Disaster Exposure Affect Public Outcomes: Jumping on the Social Media Bandwagon? January 2015 Liu, Brooke; Fraustino, Julia; Jin, Yan
Powers and Problems of Integrating Social Media Data with Public Health and Safety September 2015 LaFree, Gary Conference Paper
Research Highlight: U.S. Attitudes toward Terrorism and Counterterrorism Before and After the April 2013 Boston Marathon Bombings October 2013 Adamczyk, Amy; LaFree, Gary Research Brief
Social Media Use during Disasters: A Review of the Knowledge Base and Gaps December 2012 Liu, Brooke; Fraustino, Julia; Jin, Yan Report
Speaking with One Voice: Risk Communication Lessons from the US Anthrax Attacks June 2006 Chess, Caron Journal Article
Strategic Communication and U.S. National Security Affairs: Critical-Cultural and Rhetorical Perspectives July 2017 Bean, Hamilton Book Chapter
Taking Effective Risk and Crisis Communication for Granted? August 2013 Liu, Brooke; Petrun, Elizabeth Discussion Point
The Role of Homeland Security Information Bulletins within Emergency Management Organizations: A Case Study of Enactment July 2007 Bean, Hamilton; Keranen, Lisa Journal Article
Training in Risk and Crisis Communication Modules: Project Fact Sheet December 2013 Liu, Brooke; Petrun, Elizabeth Project Fact Sheet
Understanding Risk Communication Best Practices: A Guide for Emergency Managers and Communicators May 2012 Liu, Brooke Report
Universal Preventive Interventions for Children in the Context of Disasters and Terrorism April 2014 Pfefferbaum, Betty
Focus groups yield insight into complacency in emergency situations
Scouting out risk communication field research
New NOAA project aims to improve all hazards risk communication
Study shows longer emergency text alerts improve safety
Freshmen add a spark to risk communication and resilience research
Risk communication researchers earn top paper awards
Prepare, respond and recover with TRACC training
START’s TRACC receives FEMA approval
‘Best practices in crisis communications’
Discussion Point: Taking Effective Risk and Crisis Communication for Granted?
Risk Communication Research Roundtable: Methodology and Impact
Researcher Spotlight: Dennis Mileti and the sociology of disaster
START researchers awarded nearly $1 million to improve effectiveness of emergency alert text messaging
Understanding Risk Communication Best Practices and Theory
Enacting best practices in risk communication
Researcher spotlight: Hamilton Bean
START participates in risk communication conference
START Releases 2011 Research Review
START Research Team to Develop Risk Communication Training Program
Call for Posters: Emergency Pre‐Event Communication
START Launches Research Brief Series
Elliott Participates in White House Conference on School Safety
START Announces Fellowships for 2005-06
Image Title Job Title Institution
Ann Norwood

Senior Associate

University of Pittsburgh Medical Center
Brooke Liu

Associate Professor of Communication and Director, Risk Communication & Resilience Program, START

University of Maryland
Daniella Fridl Daniella Fridl

Former Assistant Research Director, START

University of Maryland
Dennis Mileti Dennis Mileti

Professor Emeritus of Sociology

University of Colorado
Devin Ellis

Policy & Research Program Director, ICONS Project

University of Maryland
Egle Murauskaite Egle Murauskaite

Non-resident Fellow, ICONS Project, START

University of Maryland
Elizabeth Petrun Elizabeth Petrun Sayers

Associate Behavioral and Social Scientist, RAND Corporation

University of Maryland
Erin McGrath

NSF Post-doctoral Research Associate, Computational Social Science, START

University of Maryland
START Researcher Gabrielle Matuzsan Gabrielle Matuzsan

Researcher, START

University of Maryland
Hamilton Bean Hamilton Bean

Assistant Professor of Communication

University of Colorado Denver
Holly Roberts

Program Manager, Risk Communication & Resilience Program, START

University of Maryland
Julia Fraustino, START Julia Fraustino

Incoming Assistant Professor

West Virginia University
Meredith Collier-Murayama

Curriculum Developer, START

University of Maryland
Michael Egnoto

Research Educator - First-Year Innovation & Research Experience (FIRE) Program

University of Maryland
Michele Wood

Assistant Professor of Health Science, Director CA-NV Public Health Training Center - Fullerton

California State University, Fullerton
Monica Schoch-Spana Monica Schoch-Spana

Senior Associate, UPMC Center for Health Security

The Center for Biosecurity of the University of Pittsburgh Medical Center
Stephanie Madden Stephanie Madden

Doctoral Student

University of Maryland
Susan Szmania

Senior Researcher, START

University of Maryland
Tyler Page

Graduate Research Assistant

University of Maryland
Yan Jin Yan Jin

Associate Professor of Public Relations

University of Georgia
Subscribe to Related Resources